AI for Service | ServiceMax

New possibilities with ServiceMax AI

Field service is on the brink of a revolution driven by artificial intelligence (AI). These systems will transform operations, optimize workflows, and delight customers. The key to unlocking AI’s potential lies in two critical factors: access to data and effective data analysis.

Imagine a future where AI schedules appointments accurately, automates routine tasks, and provides technicians with real-time insights. This future is near and depends on harnessing data and applying AI solutions tailored to the field service landscape for true transformation and customer delight.

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AI in field service

Leverage the power of AI in field service to improve customer experiences, increase productivity, and add intelligence to service operations.

Resource optimization

From intelligent scheduling that minimizes travel time to automated parts and inventory management, AI ensures resources are used efficiently, reducing operational costs and improving service delivery.

Boost productivity

Foster a more confident and efficient workforce with a natural-language AI assistant that simplifies knowledge access and helps troubleshoot issues. AI streamlines workflows, enabling technicians to focus on high-value tasks.

Intelligent guidance

Get recommendations that make service decisions faster and more accurate from predictive service to assisted troubleshooting. AI provides real-time insights and actionable guidance, helping service teams proactively address issues.

Learn more about ServiceMax AI and ServiceMax Copilot

ServiceMax AI leverages ServiceMax data and PTC technologies to boost productivity, optimize resources, and provide intelligent guidance. ServiceMax Copilot, a natural-language AI assistant, aids technicians, dispatchers, and service teams by removing manual tasks and reducing time spent searching for information. We're excited to announce a closed beta program, giving select ServiceMax customers the chance to harness AI in field service. Sign up if you would like to participate.

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