Sumair Dutta

Sumair Dutta is the Vice President of SLM Product Marketing at PTC, where he plays a pivotal role in crafting and refining PTC’s Service Lifecycle Management messaging, positioning, and strategic direction.

Sumair's journey in service management spans over 15 years, marked by his dedication to studying, analyzing, and advising field service organizations. He began his career at the Aberdeen Group, where he honed his expertise in service management, and later assumed the role of Chief Customer Officer at The Service Council. During this time, he worked closely with leaders in service-based businesses, helping them define and actualize their service strategies while collaborating closely with implementation teams to ensure seamless execution.

A recognized thought leader in the field service and service management domains, Sumair has conducted numerous research projects focused on field service, customer support, and strategic service execution. His diverse experience and passion for serving clients' needs make him an invaluable voice in the industry.