Gartner Perspective: Supply Chain Planning and Service Parts Optimization
In today's rapidly evolving business landscape, supply chain technology has become a crucial driver of success for organizations across various industries, with the requirement of optimizing the service parts supply chain increasing in relevance.
In this context, Gartner's "Magic Quadrant for Supply Chain Planning Solutions" report highlights the significance of technology support for optimizing service parts supply chains, emphasizing the need for capabilities to handle these unique requirements effectively and profitably.
For more than 40 years, Servigistics has been a pioneering innovator delivering high value for OEMs with powerful capabilities and leading the market in AI-powered service supply chain optimization. In this article, we will explore the strengths of Servigistics in delivering industry-leading service parts optimization, achieving remarkable sustainability outcomes, and its legacy of innovation rooted in industrial AI.
Servigistics: A pioneer in service supply chain optimization
PTC’s Servigistics platform is a purpose-built solution for service supply chain optimization, serving the world’s top industrial brands across a variety of industries, including aerospace and defense, medical devices, high tech, industrial equipment, and automotive. Its comprehensive capabilities in forecasting, network and multi-echelon supply chain optimization, asset sustainability, demand planning, and dealer inventory management make it a standout choice for organizations that aim to capitalize on competitive differentiations an optimized service supply chain offers.
Service parts optimization: Servigistics’ cornerstone
One of the key strengths of Servigistics is its ability to provide powerful service parts optimization. This capability is particularly critical in addressing the unique requirements of durable goods manufacturers, such as handling intermittent demand patterns and predicting demand for products with no sales history. Servigistics stands out by offering end-to-end support, including demand planning, inventory planning, and replenishment planning capabilities augmented with industrial AI innovations.
Service parts are often needed within a very short time frame, making optimization of inventories across the multi-echelon network a top priority for discerning OEMs. Servigistics excels in this aspect, helping organizations reduce excess inventory while ensuring parts are readily available when needed, translating into cost savings and improved customer satisfaction.
Servigistics achieves immense sustainability outcomes
In today's world, sustainability is not just a buzzword; it's a commitment that organizations must uphold for the best outcome including top line, bottom line, and environmental. Servigistics is pivotal in helping companies achieve sustainability outcomes. By optimizing inventories and reducing waste, Servigistics contributes to environmental sustainability. Moreover, its asset sustainability capabilities help organizations extend the lifespan of critical equipment and reduce the environmental impact of premature replacements. Excess costs are reduced for warehousing unnecessary parts, with reduced scrap and part obsolescence. Additionally, new streams of service parts, like returns or refurbished parts, can be considered to fill demand. Servigistics’ procurement-averse philosophy, backed up by robust software capabilities, delivers outcomes far greater than any other vendor.
Innovation rooted in industrial AI
For over four decades, Servigistics has been at the forefront of innovation in the service parts supply chain. Its use of industrial AI and advanced analytics empowers organizations to make data-driven decisions. Predicting equipment failure, optimizing resources, and integrating with other systems and data sources to maximize outcomes are possible with AI-powered capabilities and advanced algorithms.
Gartner's perspective
Gartner's "Magic Quadrant for Supply Chain Planning Solutions" report recognizes PTC as a notable service parts optimization vendor in the market. The authors indicate, “Servigistics provides advanced capabilities in forecasting, network and multi-echelon supply chain optimization, asset sustainability, demand planning, dealer inventory management and more.”
This recognition underscores PTC's commitment to providing solutions that exceed the specific planning requirements of OEMs, all while ensuring an end-to-end holistic planning approach.
In the face of rapidly evolving challenges, OEMs can futureproof the service supply chain with Servigistics, achieve positive business outcomes, and experience an immense impact on sustainability outcomes.