PTC Sub-Processors List

PTC Sub-Processors

Effective March 2024

Location of Processor	PTC Affiliate	GDPR Art 45/46 Transfer Mechanism	Products Supported	Processing Activity
USA	PTC Inc. 121 Seaport Blvd, Boston MA 02210 USA	SCC	Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics	Technical Support (including R&D), Customer Success Services, Implementation, support and other related service
Brazil	Parametric Technology Brasil Ltda. Avenida Brigadeiro Luis Antonio, 2050, 15º. andar, conjuntos 151 e 156, São Paulo – Capital – Brazil	SCC	Creo, Windchill	Customer Advisory Services, Customer Success Services, Implementation, support and other related service
Canada	PTC (Canada) Inc. 3773 Cote Vertu, Suite 200, Montreal, Quebec H4R 2M3	Adequacy Decision	ThingWorx	Technical Support
France	Parametric Technology S.A. Toulouse office: 1 rond point du Général Eisenhower Golf Park Bat C1 31100 Toulouse	EU	Creo, Mathcad, ThingWorx, Vuforia, Arena, Windchill, Servigistics	Technical Support (including R&D), Customer Success Services
Germany	Parametric Techology GmbH Friedenstraße 22b, 81671 München, Germany. Sitz: München, HRB Nr. 93 462, Amtsgericht München	EU	Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics	Technical Support, Customer Success Services, Implementation, support and other related service
Ireland	PTC (SSI) Unlimited Company 3 Dublin Landings, North Wall Quay, Dublin 1, D01 C4E0	EU	Arena	Technical Support
Hungary	Intland Software KFT Szervita Square 8, Budapest 1052 Hungary	EU	Codebeamer	Technical Support, Customer Success Services, Implementation, support and other related service
Romania	PTC Eastern Europe S.R.L. 319G Splaiul Independentei Street, 14th Floor, Sector 6, Bucharest, Romania	EU	ThingWorx, Servigistics	Technical Support, Customer Success Services, Implementation, support and other related service
Spain	Parametric Technology España, S.A. One Parc Central, 10th floor, C. del Marroc, 33, 08018 Barcelona, Spain	EU	Creo, Windchill, Servigistics, Arena	Customer Advisory Services, Customer Success Services Implementation, support and other related service
Switzerland	Parametric Techology (Schweiz) AG Badenerstrasse 15, Zurich 8004, Switzerland	Adequacy Decision	Vuforia	Technical Support (R&D Only), Customer Success Services, Implementation, support and other related service
United Kingdom	Parametric Technology (UK) Limited Suite 701, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire, United Kingdom, GL50 1TA	Adequacy Decision	Thingworx, Arena	Technical Support (including R&D), Customer Success Services, Implementation, support and other related service
Japan	PTC Japan K.K. 8-1, Nishi-Shinjuku, 6-chome, Shinjuku-ku, Tokyo, Japan	Adequacy Decision	Creo, Mathcad, Kepware	Technical Support, Customer Success Services, Implementation, support and other related service
China	Parametric Technology (Shanghai) Software Co., Ltd. 10F, No.68 Yincheng Zhong Road, ONE LUJIAZUI, Pudong District, Shanghai, China	SCC2021	Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics	Technical Support Customer Advisory Services, Customer Implementation, support and other related service
	Use of Services in China: Services are not hosted in China. If a PTC Customer located outside of China wishes to grant access to PTC Services to end-users in China, it is for the Customer to ensure compliance with PIPL and any other laws that may be applicable to the collection and processing of personal information in that jurisdiction. No PTC Inc Affiliate in China is a Personal Information Processor (as defined in the PRC – Standard Contractual Clauses 2023) of customer data and therefore is not responsible for the outbound transfer of personal information from China. Should Customer enable Users located in China, and subject to the laws and jurisdiction of China, to access the Service, Customer shall indemnify PTC for any claim loss or damage relating to such usage in non-compliance with the laws of China.
India	Parametric Technology (India) Private Limited Level 06, Nitesh Timesquare, M.G. road, Bangalore – 560001, India	SCC2021	Creo, Mathcad, Kepware, ThingWorx, Windchill, Vuforia, Arena, Onshape, Servigistics	Technical Support Customer Advisory Services, Implementation, support and other related service
Third Party Sub-processors
Regional Servers in USA and EU	Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109-5210, USA	SCC2021	USA and/or EMEA as may be determined by Customer	Hosting Infrastructure
Regional Servers in USA and EU	Microsoft Corporation One Microsoft Way Redmond, Washington 98052 USA	SCC2021		Hosting Infrastructure
USA	Salesforce.com, Inc (and its Affiliates) The Landmark @ One Market, Suite 300, San Francisco, CA 94104, USA	2021SCC/BCR		Support Infrastructure
France	Percall SAS 4 rue Paul Montrochet 69002 Lyon – France (RCS: Lyon 431.939.990)	EU	Creo, Mathcad, Windchill	Technical Support, Professional Services
Poland	Transition Technologies PSC Spółka z ograniczoną odpowiedzialnością, 276 Poitkowska Str, Pl 90-361, Łódź, Republic of Poland	EU	As stated in an SOW	Professional Services
India	ITC Infotech India Limited Virginia House, 37 Jawaharlal Nehru Road, Kolkata 700 071, West Bengal, India	2021SCC	As stated in an SOW	Professional Services
USA	Zendesk	2021SCC	Vuforia	Technical Support
In addition to those Sub-Processors listed, such additional third party sub-processors as may be identified in a statement of work or work order.

**Onshape Third Party Sub-Processors**
Regional Servers in USA, Europe, and Asia	Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109-5210, USA	Hosting Infrastructure
USA	SendGrid	Email Communication
USA	Zendesk Inc.	Cloud based Technical Support Platform

**ServiceMax Third Party Sub-Processors**
Location of Processor	Sub-Processor	GDPR Art 45/46 Transfer Mechanism	Products Supported	Processing Activity
NOTICE: Some countries place conditions and restrictions on use of map technology. Customers are solely responsible for using map technology that is permitted where the Customer intends to operate and for providing all necessary notices to, and obtaining any necessary consents from, the individuals whose personal information (including, without limitation, geolocation) is included in, or processed in connection with, map technology. PTC lists below the map provider that PTC generally uses with an application. PTC may, however, substitute one of the other map providers listed below to improve efficiency and optimize the performance of the ServiceMax Services.
Ireland	Amazon Web Services (AWS)	EU	Service Board Sync Gateway ServiceMax Configuration and data replication engines Zinc real-time communication engine Schedule Optimization Error, access, and usage logging	Hosting Infrastructure
Germany	anynines GmbH	EU	Science Pk. 2, 66123 Saarbruecken, Germany	AnyNines manages the ServiceMax AWS environment and applications on AWS
United States	*Google Maps	2021SCC	ServiceMax Core, Dispatch Module, Engage, FSA, Service Board, Service Optimization, and ServiceMax Go	Mapping Functionality
Germany	**GraphHopper	2021SCC	ServiceMax Core, Dispatch Module, Engage, FSA, Service Board, Service Optimization, and ServiceMax Go	Mapping Functionality
USA	MapBox	2021SCC	MapBox map technology is available for use with ServiceMax Service Board	Mapping Functionality
Varies by where Customer sets up in Salesforce instance	SalesForce.com Inc The Landmark @ One Market, Suite 300, San Francisco, CA 94104, USA	2021SCC where applicable	ServiceMax Asset 360, Core, and FieldFX services are hosted on Salesforce software	Third-party provider of cloud platform and application hosting
USA	Twilio, Inc 375 Beale Street Suite 300 San Francisco, CA 94105, U.S.A	2021SCC	Zinc voice and video calling features within the ServiceMax products	Third party provider of cloud-based communication APIs and services

*Google Maps Terms	ServiceMax has developed a Google Maps API implementation. The Google Terms of Service and the Google Maps Additional Terms of Service apply to Customers’ use of Google Maps. If ServiceMax has enabled customers to utilize their own license for Google Maps, then customers are responsible to comply with the terms that they have with Google for use of Google Maps in connection with ServiceMax products Customers using Google Maps must notify their users, via the Customer’s privacy notice, that the Google Maps API(s) may be used in connection with certain products, and incorporate by reference Google’s then current Privacy Policy. The Customer’s privacy notice must notify users of the collection of geo location data.
GraphHopper Terms	Schedule Optimization (aka Optimax) default map provider is Graphhopper. Graphhopper’s TomTom End User License Agreement and the GraphHopper privacy policy applies to Customers’ use of Graphhopper products. Customers may provide their own license key to use Graphhopper, and in that case, Customers are fully responsible for complying with their applicable Graphhopper terms.
***MapBox	Service Board default map provider is MapBox. MapBox processes Personal Data pursuant to the MapBox Data Processing Addendum. Customers may provide their own license key to use MapBox, and in that case, Customers are fully responsible for complying with their applicable MapBox terms.

**Arena Third Party Sub-Processors**
Regional Servers in Europe	Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109-5210, USA	Hosting Infrastructure
USA	WalkMe Ltd. 71 Stevenson Street, Floor 20, San Francisco, California	Digital Adoption Platform
USA	WalkMe, Inc., 71 Stevenson Street, Floor 20, San Francisco, California, 94105 USA	User experience and guidance