ServiceMax Streamlines Contractor Management
Our solutions work to improve your service execution and exceed customer expectations
What is ServiceMax contractor management?
ServiceMax contractor management is a comprehensive module that seamlessly and quickly connects service organizations to their third-party contractors—streamlining job/work order information sharing, providing real-time visibility and meeting SLA goals. With contractor management, ServiceMax helps drive success for field service organizations achieving:
- + 23% field engineer productivity
- + 20% net promoter score
- - 14% service costs
Extensive features deliver great service
Customized portals built by you
With ServiceMax, you can customize and build partner portals to fit your needs and brand. Create multiple partner communities, centralize service management, and establish easy-to-follow rules for your partners.
Efficiently assign word orders
Simplify work order assignments by allowing partners to accept or reject tasks within a set timeframe. Role-based permissions ensure the best technician has access to the right information for efficient completion.
Provide the right tools
Provide partners with mobile apps to boost field workforce productivity. ServiceMax apps give technicians quick access to work order information, allow search and filter for specific reports, and provide insights into customer entitlements, ensuring the full integration of contractors into your service team.
Centralize information
Centralize essential information for partners in one convenient location. Store content regarding service policies, procedures, and trainings, and provide updated materials as needed.
Analyst insights: how to leverage contractors for service execution
IDC previously predicted that 20% of service will be delivered by contractors. Aly Pinder, program director at IDC, outlined strategies for achieving and measuring success when outsourcing to third parties. Pinder emphasized that working with contractors involves more than just assigning work orders and highlighted key considerations for service organizations.
Hybrid field workforces: delivering service excellence
Aly Pinder, program director, Service Innovation and Connected Products at IDC, accentuates critical areas and delivers actionable insights for service organizations.
“The nature of work in the manufacturing industry is changing. [...] Over the next three to four years, a manufacturer's top business priorities will be to improve revenue and expand to new markets. The contractor's role thus will continue to increase and become more critical as manufacturers look to deliver on these business goals.”
ServiceMax solutions: creating a more efficient service business
ServiceMax provides the world’s most complete field service solutions for today’s leading organizations. Our solutions empower your contractors and team members with 360-degree asset views, enhancing their performance. With clear transparent views, you can efficiently:
- reduce warranty and contract leakage at scale
- maximize contract attach rates and renewals
- accelerate time to value
Grow your organization with ServiceMax’s contract management solutions
Detailed visibility
With ServiceMax, you gain comprehensive visibility into your service organization. Access detailed insights into your install base, warranties, service contracts, and asset performance to discover new opportunities for becoming more outcome centric.
Intelligent metrics
To achieve strategic growth, organizations require agile reports and data to help uncover actionable insights. Track key performance metrics to measure your success, make impactful decisions, and drive operational excellence.
Preventive maintenance
In today’s competitive service landscape, organizations must stay ahead to fully meet demands and exceed customer expectations. ServiceMax equips organizations with critical information, enabling leaders to make optimal decisions for new maintenance plans.
Consistent service execution
Prebuilt workflows and templates make it easy to attain highly scalable actions. With preconfigured tracks, your service team members can consistently complete work orders and meet customer expectations.
Mobile power
Empower field service technicians with a comprehensive set of mobile capabilities. Technicians can easily access information regarding checklists, asset service history, work order details, closings, and debriefs.
Integrations across ServiceMax
Experience the power of ServiceMax learning about our extensive integrations that help drive operational efficiency.
Digital transformation provides service evolution
"Digital transformation (DT or DX) is not a point in time, but a journey that needs to be explored strategically, and with a mindset of sustained evolution. Technologies that enable a service operation are too often seen to solve singular challenges, such as scheduling, demand planning, or parts visibility, across the service network. As service operations become more complex, the ability to leverage cloud applications and platforms that are flexible and provide a framework for continuous innovation becomes more critical to success."
Aly Pinder, program director, Service Innovation and Connected Products, IDC