ServiceMax Engage is a turnkey mobile app that connects service organizations with their end customers—the equipment owners and operators—to improve customer experience and asset data quality.
With an intuitive user experience and a focus on easy-to-use features, Engage users can easily find assets, request appointments, and stay updated on work orders and cases. White-labeling capabilities allow for complete customization and a seamless brand experience for your customers.
With Engage, customers can schedule technician visits, request remote support, and even book sales appointments for new equipment purchases. Engage keeps users informed throughout the service process. Customers can track the progress of their requests in real time and receive updates on technician assignments, arrival estimates, and service completion.
ServiceMax Engage goes beyond service requests. It empowers your customers to take an active role in managing their assets and enables them to access, interact with, and update in-depth asset data. This includes key performance metrics, bills of materials, service history, and product manuals—all conveniently located within the app.
Deploy Engage with ease via a managed package solution. End users can download Engage directly from app stores, and white-label capabilities provide a fully branded mobile experience. A dedicated administration interface empowers you to configure and manage settings, groups, and permissions with granular control over features and user data.
Engage users can schedule technician visits, open cases, file complaints, update asset data, and more.
For service appointments, Engage shows the technician’s location in real time on a map, while continuously updating the estimated time of arrival.
Using custom logos, fonts, and colors, make Engage fully your own and drive brand recognition with your customers. An individually branded mobile Engage experience can be made available for the Apple App Store and Google Play Store.
Engage allows users to receive expert support by connecting through the embedded Zinc. Guided support includes audio, video, and annotation.
Engage users can choose which automatic notifications they want to receive by opting in and opting out. They can also subscribe to Product Broadcasts channels via Zinc to follow announcements about specific topics.
Leverage surveys to collect customer feedback. Every time a service visit is complete, service organizations can prompt customers to rate the technician’s work via a short survey.
Enable end customers to view and interact with in-depth asset data, including performance metrics, bill of material, service history, and product manuals.
Engage includes a dedicated administrative UI to configure and manage settings, groups, and preferences.
"We recognized the huge potential it [Engage] had to improve service outcomes and increase customer satisfaction. ServiceMax Engage is much more than a service request app—it puts the power to manage assets directly in the hands of our customers. With ServiceMax Engage, we are closing a critical part of our feedback loop and improving both the customer experience and the quality of our asset data."
Mark Hessinger, SVP Global Customer Success, 3D Systems