Maximize dispatcher and technician productivity while improving SLA compliance with Service Board and Schedule Optimization, the market-leading scheduling solutions from ServiceMax
Service Board provides dispatchers with comprehensive information about jobs, resources, and environments. Its scheduling features enable dispatchers to focus on priorities and make informed decisions with confidence.
The typical dispatcher-to-technician ratio is 15:1. Avoid dispatcher overload with Service Board, which automates route planning, appointment scheduling, and resource optimization. This allows dispatchers to focus on complex situations, exceptions, and customer communication. By streamlining workflows and eliminating manual calculations, Service Board empowers dispatchers to manage more work in less time, maximizing efficiency and enabling them to concentrate on strategic initiatives.
Scheduling optimization acts as a force multiplier for technician utilization in field service. By utilizing advanced algorithms and real-time data, Service Board automates tasks like route planning, appointment scheduling, and resource allocation. With Service Board, technicians spend less time on the road and more time completing billable tasks, driving a significant increase in the number of jobs a technician can tackle in a day, maximizing their valuable time and driving overall service organization productivity.
Scheduling optimization with Service Board and ServiceMax ensures a smoother and more satisfying experience for your customers: on-time arrivals due to optimized routes, automated workflows for appointment rescheduling, higher chances of first-time fix with the right context and parts in hand, and real-time updates on technician progress. This translates to less disruption to customers and increased confidence in your service, creating a timely, efficient service experience.
"With the 'Recommend Resources' in Service Board, you just click in: You have your constraints. You have data for trainings. Data for the work order. Geolocation for both the FE and the customer site. There you go. Just click and you see who is the best resource. Ten seconds. That's all you need."
Lucas Argentim, Staff Technical Product Manager