Service as Your Revenue Engine

Convert your service business into a strategic profit driver

Service revenue and growth are critical to the bottom line

As organizations face greater competition in equipment sales, they are looking to service to support their revenue and growth ambitions. In addition to the impact of service on customer satisfaction and the mitigation of customer churn, service can also add to the top line by eliminating areas of revenue leakage, uncovering new opportunities for contract and part sales, and contributing relevant information that creates opportunities for new equipment or new services.

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Benefits of optimizing service revenue

Efficient service management reduces operational costs through better resource allocation, streamlined processes, and preventive maintenance, ultimately driving profitability.

Efficient service management reduces operational costs through better resource allocation, streamlined processes, and preventive maintenance, ultimately driving profitability.

 Revenue leakage

Minimize revenue given away/left on the table through better visibility into accounting, entitlements, warranty expirations, and service contract renewals.

Minimize revenue given away/left on the table through better visibility into accounting, entitlements, warranty expirations, and service contract renewals.

Revenue protection

Securing revenue relationships, reducing churn, and boosting customer loyalty by efficiently delivering on service and customer obligations.

Securing revenue relationships, reducing churn, and boosting customer loyalty by efficiently delivering on service and customer obligations.

Revenue optimization

Visibility into the installed base allows for increasing service contract attach rate and your revenue footprint, converting service contract levels and sale of service parts throughout the lifecycle of the asset.

Visibility into the installed base allows for increasing service contract attach rate and your revenue footprint, converting service contract levels and sale of service parts throughout the lifecycle of the asset.

Revenue maximization

New revenue channels via competitive replacement opportunities, multivendor service opportunities, reviewing customer value data, and management of asset lifecycle events like supporting asset replacement and upgrades.

New revenue channels via competitive replacement opportunities, multivendor service opportunities, reviewing customer value data, and management of asset lifecycle events like supporting asset replacement and upgrades.