From service technicians to factory floor operators, augmented work instructions and expert knowledge transfer improve safety, employee productivity, and training efficiency
Improving industrial training can increase efficiency and accuracy for both intermittent tasks and regular tasks. Whether your frontline workers are technicians that you dispatch to help customers in the field or your production and maintenance teams in the factory, you can improve their efficiency and safety by providing augmented work instructions, expert procedural guidance, and on-demand help where and when they need it most. PTC customers achieve:
Faster training times
Fewer safety incidents
First-time fix rate
Faster resolution time
Less time spent on-site
Drive training effectiveness with augmented reality experiences.
Manufacturing and field service operations have unique market contours, but they share a key challenge: building and retaining a skilled, reliable workforce. As tenured experts retire, machines grow more complex, and markets become more competitive and globalized, manufacturing and service businesses have reached an inflection point. Traditional training, instruction, and skills development approaches can no longer keep pace with these pressures.
Industry leaders are turning to digital solutions to improve employee skills and competency—while reducing the costs of those efforts. In doing so, they are addressing their respective skills gap and labor cost challenges. Manufacturers are minimizing waste, scrap, and lost-time incidents, while field service providers are minimizing customer downtime by driving better mean time to repair and first-time fix rates.