Empower customers with self-service capabilities to prevent unplanned downtime and avoid no fault found truck rolls
Enabling end-user self-service can help your organization to reduce truck rolls, shorten service time, and get equipment back up and running faster. Empower end customers with the knowledge and support they need to diagnose and fix issues on their machines, eliminating NTF (no trouble found) incidents and blind dispatches. PTC’s solutions help customers to achieve:
Hourly downtime costs avoided
Faster response times
Less unplanned downtime
When it comes to servicing customer assets, end users are your greatest untapped resource.
Sending technicians onsite in response to preventable issues—or encountering an NTF (no trouble found) incident—costs you time and money that could have been avoided. There are three ways to start enabling end users to self-service equipment and help you avoid no fault found calls in the future:
Help customers understand when an issue will occur before it has a chance to happen by creating user-specific alarms and alerts to enable predictive analytics.
Ship products with expert procedural guidance built-in with Vuforia Expert Capture augmented reality technology to enable customers to more effectively use and maintain their assets.
Transform existing CAD and IoT data into immersive 3D work instructions with Vuforia Studio to help end-users operate products correctly and enable self-service.
Connect customers, technicians, and experts using augmented reality-enabled see-what-I-see video conferencing. See how Vuforia Chalk can help you solve issues faster and improve first time fix rates.