Improve first-time fix rates, reduce truck rolls, and maximize customer satisfaction. Transform your entire service chain and surpass your competitors.<br /> <br />Start your field service transformation by reading the buyer’s guide below.
PTC’s innovative service optimization suite includes applications of CAD (computer-aided design), PLM (product lifecycle management), IIoT (industrial internet of things), AR (augmented reality), and SPM (service parts management) digital technologies. This combination transforms all aspects of service, and with purpose-built capabilities, delivers faster time to value, lower total cost of system ownership, increased service effectiveness, and growth of aftermarket revenue.
This unique portfolio connects products in the field to the entire value chain, driving new aftermarket business, and informing engineering and operations of the performance of products deployed to the field.
Today, field service departments face many challenges, including increasingly difficult service level agreement terms including extended uptime and faster responses. Factoring in increasing worker shortages and inconsistent technician experience levels makes daily life even more difficult.
Watch the video on how PTC’s service technology portfolio drives service transformation—including up to 60% faster time-to-value. When delivered via a “value ready deployment” (VRD), this portfolio can achieve up to 40% lower total cost of system ownership. And as a follow up, read Gatepoint’s Pulse Report on the latest trends in service optimization.
Amid worker shortages and digital disruption, uncertainty about equipment performance, efficiency, and customer satisfaction is common and threatens competitive advantage. Savvy service leaders adopt a connected service strategy to address this while also leveraging key value drivers to transform their business.
In a recent research analysis by the Service Council™, service providers indicated that first-time fix rate and workforce resolution were their top metrics. Find out how IoT and AR work better together to achieve these goals.
PTC’s service optimization solution provides the perfect mix of technologies to reduce the cost of service and help accelerate the productivity and efficiency of service technicians.
With advanced analytics and real-time visibility into the health of your products, you will know exactly what is wrong, why it went wrong, and ensure your technician has the right parts and procedures to fix the problem—sometimes before it happens. And, with remote software content management you can minimize how often technicians even need to be dispatched, keeping costs down and reducing the number of technicians necessary to service your assets.
But, when you do need to train new technicians, augmented reality helps with onboarding and continuous on-the-job training. From 3D, step-by-step instructions to over-the-shoulder guidance and expert knowledge capture—you can ensure your workers have the information they need to fix things the first time, every time.
Increase productivity across the value chain with technology that helps you do more with less—with speed and scalability.
/en/solutions/improving-efficiency/field-service-productivityIncrease service profitability up to 50% and improve customer lifetime value for a sustainable competitive advantage.
/en/solutions/maximizing-revenue-growth/service-revenueControl costs for truck rolls, warranties, and inventory through predictive maintenance, remote monitoring, and more.
/en/solutions/reducing-operational-costs/field-service-costIncrease uptime and reduce technician dispatches to improve first-time fix rates and customer satisfaction.
Improve service effectiveness and accelerate skill development with AR capabilities while also elevating customer satisfaction and reducing costs.
Discover how predictive maintenance can dramatically cut unplanned downtime.
Lower the costs associated with service by reducing truck rolls and improving first-time fix rates.
Give your customers new reasons to buy from you. Introduce new products, optimize existing offerings, and adopt new business models that address emerging market needs.
Your smart, connected products are rich in revenue potential. Attract new customers by shifting value from the physical product to its usage and benefits.
IDC MarketScape names PTC an IIoT leader in the latest report on worldwide IIoT platforms and applications.
Get your complimentary copy of this report from SPARK Matrix™ and learn why PTC was selected as a top vendor among IIoT solution platforms.
Implement and scale service-optimizing solutions with out-of-the-box applications and a robust industrial IoT platform.
See how augmented reality can help you transfer knowledge and expertise from skilled service workers to new hires.
See how Chalk helps service teams collaborate at any time, from anywhere, to solve problems.
Improve service operations, increase customer satisfaction, and unlock value through service using the IoT and AR.
Discover the key steps and use cases service leaders need to take in adopting AI.
Surface the most important contributors to ensure that implementing your remote service strategy is a success. A cross-functional team is crucial to implementing clear processes, providing visibility, and scaling adoption.
Fast, reliable service and asset performance are significant factors for happy, satisfied customers. Service leaders are transforming their service strategy with the IIoT to keep customer satisfaction rates climbing.
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