Leader in Warranty Management Software
IDC names PTC leader in IDC MarketScape 2024 for worldwide warranty service management applications
Transform the End-to-End warranty lifecycle. Win in the aftermarket
Automate warranty processes
Automate warranty processes
Increase aftermarket revenues and profits
Increase aftermarket revenues and profits
Improve field technician efficiency & customer experience
Improve field technician efficiency & customer experience
Reduce revenue leakage & fraud
Reduce revenue leakage & fraud
Learn how to overcome today’s warranty challenges
- High warranty cost and lower service revenue due to inefficient warranty processes
- Low warranty reimbursements recovered from suppliers
- Inefficient product return process causes delays in returns
- Need to track manufacturer & OEM service status of recall campaigns from start to finish
- Inadequate inspection processes result in poor product quality & high warranty costs
- Delays in ordering of parts & lack of visibility of orders requires manual processing and tracking
- Erroneous claims being submitted & unnecessary repairs processed due to lack of systematic rules to validate correct part claims
Additional warranty management resources
PTC warranty and ServiceMax join forces
Growing a profitable service business requires building multiple flexible and sophisticated warranty and extended warranty programs.
IDC technology spotlight – innovation is driving disruption
Warranty management is an untapped opportunity for many manufacturers and service organizations to drive enhanced customer value, new revenues, and product innovation.
An SFGSM analysts take – strategies for GrowthSM
State of warranty chain management for 2018 and Beyond! The global warranty services community is reflecting a return to growth and profitability.