Achieve Peak Asset Availability and Utilization with Servigistics

Yes. Through ~$1B in strategic acquisitions, PTC has aggregated the most robust solutions (Xelus, MCA Solutions, Servigistics), merging them into a superset of functionality. There is independent third-party validation confirming Servigistics’ superior breadth and depth of capabilities, noting the absence of robust functionalities in other vendors, including multi-echelon optimization and multi-part optimization, complex substitution logic, advanced order planning logic, Last Time Buy, performance analytics and intelligence, and mature AI/ML-powered algorithms. Source: Blumberg State of the Art Service Parts Management Benchmark Report. IDC MarketScape. Gartner Addendum. Servigistics subject matter expertise is frequently cited by industry analysts as a unique strength. There are more Servigistics clients than all other point solutions vendors combined, and clients experience far greater value. Many Servigistics clients experience hundreds of millions of dollars in savings, double-digit KPI improvements, and triple-digit ROI within three to 12 months. They are empowered to transform their service business into a revenue driver that offers profitable outcome-based service contracts and PBLs contracts.

No. ERP vendors often suggest that manufacturing and standard supply chain functionality can be used for service parts. However, this comes with substantial trade-offs and is quickly disproven through a proof-of-concept engagement that exposes ERP as a nonviable option. Service has unique requirements, such as complex substitution logic, return and repair capabilities, and Last Time Buy requirements. Only a system designed for service can meet these requirements. ERP vendors, including SAP and Oracle, have attempted many times to introduce service-specific solutions for parts management without success. Many Servigistics clients already own SAP or Oracle, and due to gaps in functionality, they select Servigistics to solve their service supply chain challenges and maximize value. Documented examples include Airbus, Boeing, Bobcat Doosan, BOBST, Daikin, FedEx, HPE, Honeywell, Hitachi Vantara, JetBlue, John Deere, Komatsu, Kone, Kubota, Lam Research, Lexmark, Lockheed Martin, Metso, Philips Healthcare, Pratt & Whitney, Roche, Rolls Royce, Solar Turbines, Southwest Airlines, US Coast Guard, US Air Force, Volkswagen of America, Xerox, and many more.

Servigistics’ average ROI range is 100-900% with a time to value between three to 12 months from go-live. The Value Projection Services team works with customers to justify the financial benefits of the solution. This includes but is not limited to ROI analysis. Our methodology and tools have been refined based on decades of work by CPAs and other internal subject matter experts, with strong knowledge of the service business and the Servigistics solution. We have performed work in this area with hundreds of customers and prospective customers both before and after solution implementation.

No, Servigistics is sufficiently adaptable to deliver results across diverse industries without customization, despite the wide variance in application use. Servigistics is successfully used by the leading OEMs in many industries, including commercial aerospace, defense, automotive, oil & gas, electronics and high tech, medical devices, consumer goods, heavy equipment, and industrial products.

Servigistics’ leadership is unmatched in the industry, as noted by relevant observers and analysts. The team members possess the largest mindshare of service supply chain expertise in the world, including service parts management expertise in vertical, geographic, functional nuances, and best practices. The general manager, Leslie Paulson, has a 29-year career with Caterpillar, where she managed executive service programs. Leslie’s leadership team has more than 2,000 combined years of dedicated expertise, including Dr. Vipul Agrawal, Steven Caldwell, Ed Wodarski, Chad Ross, Vinod Arekar, Lee Smith, Vivek Dube, Tracy Hartwell, Kathy Krolik, Dr. Sanjay Jagdale, and their teams. Based on demand and customer requirements, we also pull in the expertise of our ecosystem of experts and partners.

Yes. Servigistics can support and model PBLs and service-level agreement (SLA) processes from inception through sustainment through retirement.