Digitally transform your service organization to deliver more efficient, proactive service that maximizes customer uptime—and your revenue.<br /> Wondering what other service operations teams are doing to drive efficiency, cut costs, and achieve all their most important objectives? Find out in the Trends in Service Operations report below.
Increasing service revenue requires expanding the abilities of your service organization beyond the endless break-fix cycle. Enable your teams to predict issues before they cause downtime, resolve issues remotely, help customers to self-serve, improve first-time fix rate, and reduce mean time to repair. Utilizing solutions that expand and maximizs your service capabilities and efficiency will empower you to upsell higher-level SLAs.
PTC helps customers to be predictive, proactive, preventive, and more efficient, achieving:
Increase in service profitability
Faster resolution times
Faster on-site visits
Faster issue response
First-time fix rate
PTC works with leading service organizations to transform how they support their customers. By using smart, connected solutions, these service teams are replacing reactive service with new, more successful models that allow for an increase in the services that can be administered remotely and unlock condition-based maintenance. The result is a service environment where asset performance is continuously monitored, downtime is able to be predicted rather than unplanned, and on-site services are more efficient, requiring fewer truck rolls.
Remote condition monitoring is key to improving service. Discover all the benefits you can tap into to improve your service offerings
Building a cross-functional team is crucial to implementing clear processes, providing visibility, and scaling adoption. This infographic surfaces the contributors that will make implementing your remote service strategy a success.
Interested in learning more about service? Tune into the Speaking of Service podcast to hear from experts in the field on the impact of digital transformation on remote service capabilities. Find out how other service organizations have tapped into their existing data to reduce costs, increase productivity, heighten customer satisfaction, and more.