Reduce Customer Machine Downtime By Up to 30%

Ensure that end user investment and ROI are optimized by using connectivity, and predictive maintenance to prevent costly customer downtime and deliver more efficient service

Reduce downtime to increase customer value and service profitability

When your customers experience unexpected machine downtime, the results are loss of productivity, revenue, and trust in their service agreement. Being able to offer higher performance guarantees will enable you to charge a higher price while delivering higher value. PTC customers are using our service solutions to reduce planned and unplanned downtime, achieving:

Up to

Up to

Increase in service profitability

Increase in service profitability

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Up to

Issues resolve remotely

Issues resolve remotely

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Up to

Faster service response time

Faster service response time

Up to

Up to

Less unscheduled customer downtime 

Less unscheduled customer downtime 

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Up to

Software issues resolved remotely

Software issues resolved remotely

How to reduce downtime with smarter service capabilities

Unplanned downtime poses serious threats to industrial profitability. Machine downtime creates numerous downstream impacts, from producing waste and interrupting supply chain networks to causing SLA compliance issues and equipment safety hazards.

Eliminate unplanned machine downtime by gaining real-time data visibility into equipment performance and usage data so that you can fix problems before they result in interruptions to critical operations for your end user. Sell a higher-level SLA by offering improved system performance and service responsiveness. Service leaders who work with PTC see their customers reduce costly downtime, while being regarded as a trusted partner invested in customer success.

Real-time data

 Access real-time data and transform it into actionable insights to ensure machines operate efficiently and within specification. Get Real-time Insights

Industrial connectivity

 Creating a standardized connectivity layer across all equipment and systems—regardless of brand—is the building block to true real-time visibility for machine builders. With visibility into all equipment usage and performance data, you can capitalize on the opportunity to intervene with issues before they result in costly downtime. Start with Connectivity

Remote monitoring

 Improve system performance from anywhere by monitoring real-time equipment data against historical data to assess maintenance issues, hardware and software errors, and perceived downtime that impact end user performance and slow down changeover times. Monitor Your Machines

Predictive maintenance

 After enabling connectivity and monitoring through sensor data, you can detect, prevent, and reduce downtime for end users. Monitor inputs likely to cause equipment failure or damage from temperature, vibration, and more to prompt operators to change conditions before downtime occurs. Deliver Smarter Maintenance

Field service productivity

 Accelerate service success, first-time fix rate, and mean time to repair. Equip your service organization with the tools they need to optimize call planning and reduce truck rolls through remote monitoring, predictive maintenance, and the right augmented work instructions to fix issues the first time. Accelerate Field Service

Eliminate NTF calls

 Eliminate no trouble found issues for your end users by enabling them to complete repairs themselves, eliminating the need for truck rolls from your service technicians. Provide your end users with the tools and data they need to detect, diagnose, and resolve issues before they result in unplanned downtime. Eliminate NTF Costs

Cut machine downtime and boost customer success with PTC

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Flowserve

Flowserve helped their customers avoid $16 million in downtime costs by using PTC’s remote monitoring capabilities to prevent issues before they occurred.

 Read Their Story

Illumina

Illumina reduced service case duration by 30% using PTC connected service solutions to turn the service experience from reactive to proactive.

 Read the E-book

Start here to reduce downtime and boost customer OEE

Deliver OEE improvements

Your customers’ fight against downtime is part of the larger pursuit of peak overall equipment effectiveness. Learn how you can incorporate IIoT into your products and services to help them reach their OEE goals.

Unlock additional production hours

Leverage existing data to improve OEE by up to 20%, unlocking an additional 10%—50% of site capacity.

Connect with PTC

It’s time to discuss how you can use a connected service strategy to help your customers put an end to unplanned downtime.
Consult a PTC Expert