Sysmex Optimizes Valuable Time and Resources with Augmented Reality

Sysmex Corporation is a global manufacturer of blood and urinalysis medical equipment, selling to 48 companies in 29 countries. Sysmex America distributes and supports automated in vitro diagnostic hematology, coagulation and urinalysis analyzers, reagents and information systems for laboratories and healthcare facilities throughout the Western Hemisphere. Their solutions improve lab operations and promote better healthcare and patient management practices

Sysmex service technicians were wasting valuable time flipping through paper manuals to try to find a solution to fix a problem or repair a piece of lab equipment. They needed to find a solution that would allow them to more effectively utilize valuable resources and provide a higher level of customer service.

Sysmex America distributes and supports automated in vitro diagnostic hematology, coagulation and urinalysis analyzers, reagents and information systems for laboratories and healthcare facilities throughout the Western Hemisphere. Their solutions improve lab operations and promote better healthcare and patient management practices.

Sysmex's focus is to help their customers meet the challenges of increasing demands and decreasing resources in the clinical diagnostic field.

As a supplier of high quality and reliable laboratory testing equipment to laboratories in the healthcare market, Sysmex generates 10% of their revenue through service offerings. Service technicians can use AR to ensure that their equipment is up and running most efficiently. The technicians’ time is optimized and not wasted on flipping through paper manuals to try to find a solution to fix a problem or repair a piece of lab equipment. Sysmex’s goal was to find a solution that would allow them to provide a higher level of customer service and more effectively utilize valuable resources.

Sysmex Uses AR to Train and Guide Service Technicians in the Field

Sysmex decided upon Vuforia Studio, an efficient AR authoring and publishing solution that enabled them to leverage their existing CAD models to create compelling AR experiences.

They used Vuforia Studio to create interactive step-by-step, 3D service instructions that provided their technicians with the information they needed on demand and in context to ensure that they got the equipment up and running as quickly as possible. Unlike with paper manuals, their technicians now have access to the most up-to-date information at their fingertips—in real time.

As a result, Sysmex technicians can now identify and fix any potential issues or perform preventative maintenance measures quickly and efficiently.

Augmented reality has helped Sysmex improve customer satisfaction, drive operational efficiencies and improve training and service processes.

Vuforia Studio’s visual drag-and-drop authoring environment made it easy for Sysmex to reuse its existing CAD data to create highly immersive AR experiences, without the need to write code.

Using AR enabled guided work instructions, technicians were able to identify and fix problems faster, reducing their mean time to repair (MTTR) and increasing their first-time fix rate.

The AR experiences Sysmex created with Vuforia Studio, improved equipment uptime and utilization of valuable resources. Augmented reality has helped Sysmex improve customer satisfaction, drive operational efficiencies and improve training and service processes.