ServiceMax Core: Field Service Management

With ServiceMax, you can be confident that your field team utilization and productivity is the highest it can be. Easily manage and track work orders and ensure that they are resolved within commitments. Through effective work order management, you can meet the business outcomes your customers demand, speed up cash flow, and build relationships that drive new service revenue.

ServiceMax's contractor management solution ensures you can securely share information with your partners, get real-time visibility into your partners’ operations to ensure accountability, and manage your customers’ experience. Expose critical information such as work orders, parts, service and equipment history, entitlements, documentation, and more.

Send the right people to the right job at the right time with Service Board for scheduling and schedule optimization. Service Board's modern design and intuitive layout makes work order scheduling easy with intelligent recommendations, powerful search, map layers, shift management, project scheduling, crew management, location awareness to track technicians, and many more features to maximize dispatcher productivity.

ServiceMax ensures you have parts visibility across all stocking locations, including technician vans and depots with capabilities to manage spare parts, trunk stock, and depot repair. Leverage ServiceMax's integration with PTC Servigistics’ industry-leading forecasting and optimization capabilities to accurately forecast optimal stock levels for technician vans and field stock locations.

Keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do, yet crucial to success. ServiceMax field service software keeps accurate records of contract, maintenance, and warranty data for all your customers and every serviceable asset, so that you never give service away for free.

ServiceMax not only helps your bottom line, it measures it. ServiceMax's predefined reports and prebuilt dashboards measure common field service metrics, such as first-time fix rate, attach rate, mean time to repair, and more. Our advanced analytics dashboards provide valuable data insights into cost to serve, service profitability, and contract attach rates.

Service Flow Manager is a powerful business workflow engine that ensures consistent service execution across mobile and web platforms without coding, while adapting to your evolving business needs through flexible configuration. ServiceMax includes prebuilt, best-practice workflows, the result of years of experience in the service industry, that can be executed on various objects such as accounts, service contracts, work orders, installed products, and parts.

Empower your customers and elevate their service experience with self-service tools from ServiceMax. Engage, an intuitive end-user mobile app, provides self-serve appointment scheduling, real-time service updates, visibility into asset data, and access to remote experts. ServiceMax Customer Communities provide a familiar online portal experience. Streamline communication, reduce call volume for your service team, and give customers the control and convenience they crave.

Transform field service efficiency with remote capabilities. Utilize IoT integrations for live equipment data, annotated video chat, and augmented reality. Empower technicians to diagnose and resolve issues remotely, enhancing preparation for on-site visits and minimizing service disruptions for improved efficiency and customer satisfaction.