Service teams are often plagued by limited visibility into what is required to completely resolve a problem when an onsite service visit is required. Enter the latest innovations in augmented reality (AR) and remote monitoring through the internet of things (IOT).
Using AR, companies have enabled virtual, at-scale, 3D product visualizations and overlay experiences to help technicians understand products and service workflows, significantly reducing training time. IoT is being used to provide key insights ahead of time, so technicians are able to arrive on-site with the right tools and plan to increase first time fix rate.
Download our e-book to learn how to optimize service dispatches and increase customer satisfaction, while saving time and reducing costs.
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